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  • My water heater went bad. Leaked causing subsequent water damage in my home. Called homeowners insurance they sent water remediation service that arrived first. Called home warranty, they sent out Alans Plumbing. Their tech Jeff said that if I used his water remediation service that he would get me a new water heater tonight. "Doesn't matter that you just signed the papers with those guys, my guys will come in and take care of your issues and I will bring you a new heater tonight." I explained that my homeowners insurance sent out a group and that I was going to use them. I further explained that they would do whatever necessary to make it possible to install the new water heater tonight. He said, "I was going to do it as a favor if you used my guys" again pulling their card from his pocket. I won't be able to help you if you don't use them. I called the desk at Alan's plumbing. The scheduler said, "we don't make two calls in one day". If he doesn't have a tank on his truck, then we will have to schedule another time. "I just spoke with him, he did not tell you he would bring you a water heater tonight." Being extorted by a tech is not an ethical way of doing business...... I hope Jeff's kick back is worth this review and the reviews I will write to Google, Angie's list, the BBB and Fidelity my warranty company.
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