rev:text
| - NOTE: This review has nothing to do with the food, but rather an exceptionally poor service experience we had.
Alright ... so, we went back to Paramount two weekends ago, and the service failed miserably.
We ordered our food, hummus, falafel, fattoush, okra, lentils and rice ... and Lebanese pizza for the kids.
Hummus was brought out with no pita.
Rice was brought out with no lentils.
Falafel never made an appearance.
A server came by, we made mention, and he said it was on its way.
No dice.
Then we complained again, and he said "Oh, they never brought it?"
He sent the lady who took our order over to see us, and she made some lame excuses as to why the food never arrived.
I said, "don't bother ... just bring us the bill."
Then, the nice gentleman who took care of us during our last visit came by ... he seemed upset about the situation, and removed the items that never arrived.
He did send some nice sweets to the table.
I also said that we shouldn't be charged for the rice, as the lentils never made it ... and we didn't touch the rice.
Well, he forgot and still charged us for it.
I told the cashier, she said, "Oh sorry," but then still charged us for it.
I think that they should have done a better job of making up for ruining our dinner.
We left dissatisfied.
I really love this place, but I am apprehensive about returning.
If Doctor Laffa were open on Saturday nights, they would be getting my business moving forward.
Well, Paramount ... how will you win this customer back?
|