Their indifference is astonishing. Needed a watch repaired. Took it in months in advance of the birthday. Specifically asked them to return it in time to submit as a gift. Numerous phone calls to them yielded no response. They promised to track the repair progress and notify me. Finally at the eleventh hour, I called them and got the proverbial shoulder shrug. They blow, especially Peter in watch repair.
Was wearing am expensive watch when I first went there. Asked about a watch in the case. Received limited info and they were in no hurry to let me inspect the item closer. Typical high end store that sizes you up when you get buzzed in.