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| - Came to this location on a Saturday morning before they opened. A young girl did not even look up and acknowledge I was standing in line. After standing there for about 5 awkward minutes, staring at her, I said, "Excuse me, are you open?" Her exact answer, " No, at 6:30" and she turned around and kept doing whatever. I've managed 2 Starbucks, and for a start, I would have written her up for poor customer service.
At 6:30 exactly, she turned to the register and said "what can I get you?" Not, "thank you for waiting, or I'm sorry for your wait".. just flat out rude. Obviously with an attitude of "I hate my job".
I order, she made my drinks while I was still waiting to pay, she came back to the register, finished the transaction, and said have a good day.
So, did you finish my drinks?
She just put them on the other side of the counter, and at the closet end to her, making me reach for my drinks and a straw.
Kinda killed my happy mood after that.
Hope the manager of Vons, pays attention to their performance. And would provided the employees name, but why would I expect her to be properly dressed for Starbucks with your name tag, apron and hat?
Good luck with customer service training.
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