I've always had trouble figuring out my hair, especially since I stopped coloring. I'm mostly gray, so my hair has frizz issues and feels dry. Yvonne has an excellent intake form- she covers everything from your general lifestyle to exactly what you like and don't like about your hair. Then she sits and talks to you so she knows a little more about you. It helps her figure out a hair style that works for how you live. She also gave me many tips about taking care of gray hair and making it look and feel amazing. It was a great experience, and she has gained a new client because of how personal her service is.