Came here before going to see The Killers concert the other night. The atmosphere is fun, very loud so don't plan on being able to hold a conversation (I love the vibe if the music could be turned down a slight notch) and if you are shy, beware they pull people from the crowd to interact during their dance/singing routines.
We had reservations at 8pm and were seated right away but ignored, literally with no one even bothering to say two words to us even though we were passed by multiple people multiple times due to setting up other tables for large parties. If we had to wait, even though there were empty tables, I would have rather waited in the lobby than be ignored and passed by over and over and over without one word.
I finally ordered a drink that took 10 more minutes to arrive and when it did, it was a substitute since the restaurant was out of the ingredients of the cocktail I had originally ordered. Luckily, I was flexible since I just wanted anything to dull the experience thus far.
Food came sporadically but was overall good. Pork belly was overlooked.
I work for MGM Resorts and definitely take customer service seriously, it is the hallmark of our industry. I doubt I'll be back and if I do make it back, it will be months to see if the rookie mistakes have a chance to be corrected.