1 star is being far to generous in regards to their Customer Service. If the cue isn't so long that they disconnect you immediately when you call their service line (and that is a big if), You will hear such helpful hints to rectify your issues such as:
-It's your modem, you need a new one.
-It's your router, you need a new one.
-It's your laptop, you need a new one.
-It's your cables, you need a new one.
-It's your jack, you need a new one.
-It's an issue with Bell
After wasting significant time on hold & troubleshooting, your CSR will give you a shoulder shrug over the phone, and you the customer get to repeat the whole process again the next day. The support via email is much of the same. You are better off getting your internet connection using a Cup & String. They are THE WORST.