Wish I could give them a zero. This review is not about a one time experience but from several, close to a dozen bad personal experiences. The franchise staff and manger are extremely rude at this location. At times they can come off nice but if you are a regular customer you will know exactly what i mean. Often they are speaking among themselves in their foreign language which Im sure others then myself find rude. I have gone there several times with a notice from Canada post that my parcel would be ready for pick up to be told that its not there? (Never had this issue at my previous Canada post resident. In which case now I call ahead of time. This is not much help since they put me on hold for 5-10 minutes to track my item. One time the lady literally forgot I was on hold and by the time I went to the post office the phone was still sitting on the counter!!!! WOW.