My home ended up getting flooded due to a leak in the toilet. Rich and his guy showed up within an hour and started working. I was relieved that he was able to show up so quickly to take care of this emergency. They worked all night sucking up all the water and drying out the carpet. They worked with my insurance company and made an otherwise tedious and confusing process very easy and straightforward. Hopefully you never end up with a home disaster like a flood or fire, but this is a great company to work with in case you do have any type of home damage.