A friend and I met up for an early lunch today at The Holy Grill. After reading the excellent Yelp reviews, it seemed like the best choice.
I ordered an Italian Panini with Beet Root chips and dip. She ordered a burger and fries with avocado and grilled onions. She's on a gluten and lactose free diet.
First, she was delivered an incorrect order (I believe it was a panini of some kind). After they told her the burger would be ready in 2 minutes, her meal was made incorrectly with cheese, so she had to send it back again. She did eventually get the correct order.
Mine didn't come for 25 minutes. After 15 minutes of waiting, I politely asked the server at the till when it would be ready. She said it would be ready when my coaster beeped. I sat back down and after another 5 minutes asked where my order was. The kitchen didn't have it, so I waited for them to make it. That's 25 minutes for a panini and chips.
This issue could have easily been resolved by the server checking with the kitchen the first time I asked about my order.
We thought the food was really good.
I'm taking off two stars for the experience.