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  • Worst service ever and a total rip off. Mercedes has fallen down to the gutter in the service department. If you come here for service, be prepared to get screwed. I came in for a flat tire that was under warranty. Dropped it off Tuesday morning and still haven't got it back. It Thursday late afternoon as I write this. Over 48 hours to fix a flat. No loaner, no return calls. Just waiting, waiting and waiting. Lucky I have warranty otherwise this tire would cost me a stupid $500 to replace on top of the bad service. That's right, $500 for a piece of rubber. This is a tire that costs $250 at simply tire. Do yourself a favor, save yourself a boat load of money as well as a headache and find somewhere else to service your Merc. Mercs aren't rocket science. If it's a warranty issue and u have no choice, demand a loner car before u show up. Their shuttle service sucks. You'll be waiting over an hour for a shuttle. Better to get an Uber after u drop off. Sad to see Mercedes slide so far down. Charging luxury prices for dollar store service.
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