| rev:text
| - Last year, I went to Firestone to get a new tire and had an awesome experience there. They were fast and to the point, the way I like it. If I had a good experience in the past with a business, I am pretty loyal to that business and most likely to refer friends to that business.
I found a flat tire yesterday and luckily, I was able to drive my car up to Firestone. They were very busy and asked me to dropped my car off overnight so they could check it tomorrow morning. I didn't think that was a problem so I dropped my key and left my car there for the night.
Today I called them 10am to see if they checked my car. An anonymous employee picked up the phone and said that they would call me back in a "few" minutes because their manager was occupied. I was expecting the call to be in 10-15 minutes at least. I had to call them back half an hour later. When I did, they said they were checking it "right now." They told me that my car would be finished before they close at noon. I got to the place 15 minutes before closing time and spend more than 10 minutes after their closing time waiting. The wait wasn't what bothered me. I DON'T MIND WAITING AT PUBLIC PLACES IN GENERAL BUT I DO REALLY MIND THE QUALITY OF SERVICE I AM RECEIVING AND THE JOB BEING DONE CORRECTLY. I am not expecting some VIP service here, I just want my car fixed, and I want to be able to trust that the car I am driving out of the auto shop is now safe to drive.
What really aggregates me is that when I was on the highway, another tire blew out and I am currently cruising with a spare tire (the new tire was just perfectly fine). I understand that auto places might take advantage of me because I am a female and assume I don't know much but here's the thing:
In order to receive that usual good service from a good auto shop, typically the mechanics are expected to check the air pressure on each tire after they finish placing a new tire. It makes sense, you've had the other tires for awhile and you just got a brand new tire to replace the fourth. Of course, the air pressure would be different. I mean you just stick a tire pressure gauge four times and that's it. How hard can that be? It seems like the simple work done on my car was RUSHED AND HALF-ASSED before closing. Thank you, Firestone Men =/
Not only did they risk my safety, but they lost a loyal customer and future customers once they read this review. I will never recommend this place to anybody and I will not be coming back to this place again. Thank you.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)