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  • Truly disappointed with everything starting with the quality to the customer service at this place. When I set the appointment and also spoke to the owner, Sam, I told her that this was for my wedding. First of, I waited over 30 minutes to be seen by the technician. Then, I had to return twice after my initial visit for them to correct the decals on the nails because one of them kept falling off. The technician, Lo (Lawrence) is just out of school and his lack of experience showed. He placed decals on top of the top coat and left a mess on the nails. White glue smears everywhere. The coffin nails were uneven on quite a few nails. Then to top it all off my nails have air bubbles in them. I've never experienced that in my entire life of getting nails done. For such a steep price of nearly $100 the quality was worse than at a regular nail salon. What a waste. They also tried to charge me extra for the length and I got them shorter than normal, which I think they did as well. I called Sam to tell her what had happened and she proceeded to argue with me that her technician told her I wouldn't let him do the nails traditionally how it's supposed to be done. What a load of BS. Me, someone who has no experience on doing nails will tell a "professional" (he wasn't a professional at all) how to do their job. Yeah ok. What. Load of crock. He was good at blaming everyone else for his crappy work saying that no one told him this was for a wedding and that he didn't have enough time. He later told me to call to talk to Sam to get a credit but once behind my back he told her something else. Many lies spewed out of this persons mouth. I finally was able to get a credit of a measly 20 bucks for the decals credit however my nails have air bubbles in them and look awful. Worst customer quality and service ever. I would never ever recommend this place to anyone. Immaturity crappy quality and service is what that place stands for. So unprofessional. Quite a few technicians there are just out of school and have no experience with nails. They also had to redo my toes as they had a bunch of white spots on them. So much money and I can't even enjoy the life of the nails because they look so awful with the bubbling. Don't waste your money.
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