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  • Out of all the terrible customer service experiences I've had throughout an extremely busy and hectic couple of years, this was the one that actually caused me to create a Yelp account and write a review. To make a long story short, CVS changed the brand of my medication and didn't tell me about it, thus giving me reason to complain. However, it was the pharmacy manager at this store and her extremely unprofessional, rude, defensive, arrogant behavior that has made me vow to never step foot in a CVS again. She glared, she flung her hands, she might as well have been blowing flames out her nose, and she wasn't even the one with a reason to be upset. I'm appalled that a business would hire someone who treats their customers with this kind of disrespect. This woman has no business being in a position that requires customer interaction of any kind, much less managing a pharmacy that caters to thousands of college students' individual health needs. I would strongly suggest not working with this pharmacy; if something goes wrong, they not only won't be there to help you out, they'll literally add insult to injury. I had a wonderful experience at the Target pharmacy later on. They might not have a drive thru, but they give a damn. Go there.
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