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  • This place is a joke. My wife and I moved in in August 2014 when it was formerly called Broadstone Element and the office staff was at least helpful at that time, now that there is a new management company running the complex everything has gone down hill. None of the leasing people are the same when you go into the office, you can go in on a Monday and the following Monday that person is no longer working there. They always have temporary staff working who know nothing about the complex and are of no help. Management does not call you back when you call and leave a voicemail to talk to a manager. The manager is also the only person with the code to access the voicemails so if you leave a voicemail and the manager is gone then you will never get a phone call back. They have excuses for everything so don't expect for them to actually take any responsibility. They advertise on the website that the complex has gated access, try gates that never work and on top of that they have removed the stands that you enter the code into to open the gate so they will not be fixing the gates anytime soon. Btw, that is also false advertising. Pools are joke, they are never clean and the hot tubs are never hot and the jets don't work either. The lease also states that we are not allowed to abandon vehicles and yet there was a car parked outside my apartment building for 6 months that never moved, told the office about it and they said that if the towing company did not report it they could not do anything about. Another example of the staff refusing to do their job. The rec room is a joke, they used to have video game systems in there but they have been removed and I'm pretty sure the pool table is no longer functional as there were no pool sticks or balls to use. The gym is probably the only place on the entire property that is halfway decent and that seems to be going down hill as equipment is disappearing. I will not be renewing my lease now that this new management company has taken over. If I could afford to move out now, I would. 5/12/2015 - providing an update to my previous review. Took a picture today of the leasing offices golf carts parked in the handicap parking spot in front of the leasing office. Pretty sure that is a violation to the ADA. 6/19/2016 - Final update for this horrible complex. Last weekend I went to the leasing office to ask what the renewal price would be if we stayed, we wanted a competive price. The leasing person told me that the renewal offer would come during the week and it would come to the apartment when they go it. The week went by we received no renewal offer by the apartment complex so yesterday I went to the office and signed our 60 day move out notice. If you want to live at a halfway decent apartment complex with extremely sub par management this is the apartment complex for you.
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