Reviewing 2 specific points of service for Cox in Las Vegas:
I. In store service was quick, efficient and helpful. Got a modem replaced without problem which fixed broken wi fi.
2. Just tried Cox On Demand: in a word, horrible !!
- exceptionally unfriendly and cumbersome user interface - easy to accidentally purchase movies; terrible at scrolling or locating a specific movie
- movie only played intermittently. would freeze up and tell me to "try again later".
- had to wade thru 15 min of automated tech support, which required hard reset (obviously the problem was with Cox, not my hardware) only to get on more than 20 min queue for a technician. Gave up - not sure how long the queue really was
- movie would occasionally -after half hour or so, become available to play, only to freeze up again. Gave up watching.
- would like to get a refund for cost of movie, but don't want to wait on phone for interminable period (by design?)
Would give 0 stars for On Demand, and phone support, but at least the guy in the store was nice.