I love, love, love their customer service. I just called today to see if they have a few dresses I like in stock and Erin has been more than helpful so far. Over all Tadashi Shoji as a company and a designer is just amazing. From the craftsmanship to all his dresses to the way that they handle their customer relation, first class! Can not possibly go wrong with this brand! I can't wait to try on some wedding dresses, I am def set on a Tadashi Shoji gown!!!!!