Went here in desperation when my stylist fell off the face of the earth. She was nice enough but my color is simply awful, it looks like the worst box job and the cut isn't even, she didn't blow it out or style my hair in any way. I also had to sit with a wet head for about fifteen minutes while she finished another appointment. I think these are mainly kids out of beauty school who really have no clue how to deliver a high end salon experience. The other thing is apparently their water is either scalding or freezing - your choice.