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| - 'Asia Food Fest' is kind of like summerlicious/winterlicious, runs for 2 weeks, April 29 - May 15. I called in mid 2 weeks prior to book a table STATING CLEARLY that I want to book a table for 4 for the Asia Food Fest. My resrevations was for 6pm on April 30. I called in on the same day in the afternoon to confirm the booking and said that it is for the 'Asia Food Fest'. The lady who picked up the phone said 'okok, sure, see you tonight'
travelling all the way from downtown, after 1.5 hours of commuting, I finally arrived at the place. They sat us down and gave us the menu. I told the server I am getting the 'asia food fest' menu and she looked at me confused then walked away without saying anything. Then after a good 5 mins another waiter came over and said 'we are not offering that menu'. WHAT DO YOU MEAN YOU ARE NOT OFFERING THAT MENU???? I CLEARLY CALLED 3 HOURS PRIOR TO MY BOOKING TO CONFIRM AND THAT PERSON DIDN'T TELL ME ANYTHING. I asked to speak with the manager, the server's response was 'doesn't matter who you speak with, the answer is going to be the same, we are NOT offering that menu'. HOW RUDE CAN YOU BE??!?!? I mean why can't I speak with your manager, whats the problem with that???
Anyways after a lengthy conversation, I FINALLY get to speak with the manager. I asked him about the asia food fest menu and he said they are not offering it anymore and asked WHERE I saw the menu (I showed him the pic of the menu I took with my phone) I told him I found it online and he said they are not participating in this event anymore. I asked him WHY he didn't bother calling me to inform me ahead of time so at least I know and I do not have to waste my time going all the way uptown. He said he didn't know I booked for that menu, that is CLEARLY BS because when I first called in to make the reservation AND when I called to confirm the reservation, I mentioned BOTH TIMES that I am coming for that menu and BOTH TIMES the staff did NOT say anything about not offering it anymore.
The manager isn't willing to do anything either, he bascially told us to either order from the normal menu or leave. HE WAS STRAIGHT UP RUDE TO CUSTOMERS. anyways me and my other 3 friends decided to leave and just eat at another place.
SUPER RUDE CUSTOMER SERVICE, NEVER EVER GOING BACK THERE AGAIN.
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