First off, I'm am probably going to continue to frequent this establishment because it is so convenient and my kids love their McD's....
However, I'm am doing this to mostly to vent my frustrations of this particular place, staff and how they handled situations that should have been handled better. I even tried calling the number on the receipt twice but no answer? So I am resorting to using social networking.
On a Friday at 9:30am in which luckily, I wasn't in a rush at the time. Went thru the drive thru to get breakfast for my family and myself before I start on the highway. Yes, I should have checked my order before I left! We always get screwed at the drive thru per "Joe Pesci"......went home found out that, I was missing 4 hash browns from my order. So, I had to drive back. I told the first person I didn't get my complete order. No apologies were given? The first girl looked clueless the second kid said to go to the next window and they will give you the hash browns. I saw the same person that gave me the incomplete order told her I didn't get my hash browns and all she said and made a motion of shrugging her and said its not her fault????? Even-though she will be the last one to hand the food to you? Again no apologies from any of them?? Not even a half hearted one!
We did reach a manager and she apologized and stated she will let them know. I'm wondering if that will happen. She stated if we wanted a free meal. I said no. It's just the principle of how customers should be treated and how younger adults should react to situation like this.
Just make sure to check your order before you drive away. I just hate holding up the line because I lost trust.