Not sure about the negative review but my dogs were treated like family by Bob. I was definitely skeptical about boarding them because I have never had to before. I dropped them off for two weeks and was able to go check on them a few times during their stay. There are a lot of friendly regulars that you meet on their way in and out and they all had great things to say about PPC. Plenty of happy dogs getting picked up was the proof. Great service, prices, and care.