We were totally in the blue as to what we were walking in to. I was expecting to be told to return another time, but they helped us and got the 3 of us who were getting tattoos done settled pretty quickly. Since we first walked in the front counter greeted us and were very helpful. I do not remember the girl's name who was helping us fill out the paper work, but she was really nice and made us feel at ease, since 2 of us were getting their very first tattoo. The shop itself is really clean, and so are the stations, which get sanitize all over every time a new patron gets sat down. Our tattoo artists was amazing, if I could give him 5 stars I would. I do not recall his name either, but I know if begins with an R. :) Thank you Club Tattoo, our experience was great, and our tattoos even better.