If I could leave a review with no stars, I would. So my doctor ordered a knee scooter so I could be completely off my foot for three weeks. He put in the order on December 19th. It is now January 2nd and I have yet to receive the scooter nor have I received any return phone calls from them. The worker called me on 12/20 to tell me they received the order and that is the last I have heard from her. I called on 12/22 and left a message, with no call back. I called on 12/29 and left a message again no call back. On the same day I called a supervisor by the name of Jason, he never returned my calls either. I get that this is over a holiday but I don't know of a single company where it's okay not to return a phone call. I see my doctor again on January 13th and I have a feeling I will be telling him that I never received the equipment and therefore could not follow his orders. I totally hate this company for medical equipment. If a doctor orders something again for me I tell them to use any company but this one. I'm now waiting to see if they will ever return my phone call.