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  • First, I just wanna say that I have never written a review before, whether a good or a bad one. But I was so upset with this so call "Sallon" that I felt the need to write this to let people know how bad my experience was. I have a Havanese dog and my husband took him to the Gilbert location to get him groomed. We have never been there before, the location is not even close to our house to begin with, the only reason we would want to try it out elite paw spa in gilbert because on Google showing they got 5 stars rating. At first the lady said will cost $40 to $50 for our dogs, when my husband pick him up, Michelle, the owner of the place also the one cut our dog hair, she said his hair is so tangled so it Was to be$50 also he tipped her $10. I would think my dogs should look beautiful. When I saw his hair cut, I got so upset, our dogs look terrible. She didn't groomed his hairs, she just shaved it off, he only have a quarter inch left. When I called the place back asking to spoke with the owner, she told me it is not her fault to cut his hairs that short. She said she told my husband at the beginning that our dog's hair is so tangle she would have to cut it short then why when he pick up our dogs she said she have to charged $10 dollars more because she have to groom his hairs more. She didn't groom it she shaved it off. I strongly advise people not to come here for your dogs service.They have done a terrible job, not good customer service at all. I'm also an salon owner I know how customer service should be. It is very important to make yours customer happy and satisfied, if I have a complaint from my customer I would apologize and appreciate the feedback so I can fix the problem, unlike this shop attitude toward the situation.
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