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  • I'm pissed because of the way we were treated when calling to discuss three different activities on my bank account from this hotel. The woman who works nights and early mornings was very very rude when we called on two different occasions about it. She kept cutting us off while talking and was condescending in her tone. The multiple account activity through this hotel chain to my bank account was not explained or mentioned at check in. When we arrived at the room it was not clean. There was cereal on the floor upstairs. The rooms are old and do not look how it was represented on the website. On top of that, its also in a sketchy area. Based on the reviews I read, I decided to give this place a try but I should've gotten a hotel near the Peoria Sports Complex or Westgate by the Cardinals Stadium. Im a simple person who is easy going and respectful of others even strangers. In no way did either of us deserve the treatment given by the woman at the front desk. I am so disappointed in the customer service from this woman and will never stay here again or recommend this place to anyone else. Lesson learned.... I should've stuck with La Quinta Inn's suites. Save yourself the headache and stay away from Residence Inn Phoenix.
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