I live close to Thai Kitchen in Lakewood and usually go there when I have a craving. I didn't know this place existed until I was stuck in the recent Shoreway closure and starting taking Franklin to work.
We placed a phone order for takeout. When we got there, we were the only ones at the counter. There was one person working in the front taking a phone call. A few minutes go by and the line behind us is getting longer. Someone finally emerged from the kitchen and started asking FROM THE BACK OF THE LINE if they could be helped. We were in the front of the line and were the last to be helped.
I would've spoken up, but this employee didn't have the presence of mind to understand how queues work. It would have been too challenging for her.
As for the food itself, just go to Thai Kitchen; they don't care about your preferences, but there's no nonsense and their food is excellent.