I've had 2 good experiences here before. However I don't know if I can go back after today. I asked for a simple French manicure which I've had in the past many a time but today she just couldn't get it right. The filing job was horrible (very rough) and the polish application was sloppy containing lumps and bubbles. I had her remove it and I was going to do a solid color until I noticed that she had filed so deeply into the bed of one of my nails I almost have skin coming through it. She didn't even remove all of the polish from my cuticles. I was happy to pay for the removal of the previous gel however was charged for a manicure. A manicure that I could have done much better myself. I had to ask for lotion! -Which quickly and half-hazzardly applied to my arms and wrists. No Cuticle oil or lotion to my hands And certainly not to my nail beds. They were just going to leave them dry.