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  • The food was pretty good and the atmosphere was unique and intimate. The two tables that we were between had a great server. He went though how the menu works after learning that they had never been to the Melting Pot before. He brought complimentary desert to one couple that was celebrating their anniversary. He checked in on them regularly and made sure they were taken care of the best he possibly could. If he would have heard me call for him I was going to tip him and list his name for a great review even though he wasn't our server. Our server was a different story. Although I know his name, I won't list it as this should be a general message for any server. Don't blow off your customers just because they have a Groupon. I understand you don't generally make as much off of tips from your Groupon crowd, but let's talk about the long term effects here. Groupon customers are using their Groupon for one (or maybe two) of two reasons. One, they can't afford the regular price menu items. Two, Groupon did its job and caught someone's attention to give your restaurant a try regardless of their financial status. I enjoy saving money like anyone else on planet earth (including my nameless server, I'm sure) and I understand that the chunk of server's money comes from their tips. Knowing that, I tip based off of the total bill that I have accumulated including whatever the Groupon helped out with. Maybe if our server would have thought this way we wouldn't have been guessing our way through the menu and trying to figure out how we should order things. Maybe it wouldn't have felt like we were pulling teeth when asking for help with the menu or when we had to ask for refills. Maybe there would have been more enthusiasm than Ben Stein would have had when lighting our Flaming Turtle desert ablaze. Maybe I would have left a more substantial tip (hint hint, I would have). Overall I would probably go back but I would surely hope to get the server that I observed at the two tables we were between. If it weren't for him I wouldn't consider it. Then again, maybe his customers didn't use Groupon.
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