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| - Cafe Rio doesn't reply to any concerns you email to them, so better to just post on Google and Yelp for all to see. I used to live in Great Falls, MT. The Cafe Rio there is AMAZING. Food was always fresh. Service was wonderful. The spirit of Cafe Rio was alive ("FREE MEAL" "NACHO NACHO MAN"). I ate there HUNDREDS of times. Then I move to Arizona... Big mistake ever going to ANY of the Cafe Rio locations here. Here was my most recent and LAST visit about a month ago at the location near Chandler Mall.
I had a gift certificate (people know I love Cafe Rio... or used to) and went in to use it with a friend. Ordered a salad. I noticed the shell was already sitting out and ready to fill with lettuce; it's supposed warmed with cheese on the grill when you order. I asked for a fresh shell because I like my shell warm and soft (they've pulled this crap on me at least 5x before, which I've never seen them do this in Montana). Usually here in AZ they comply and make me a fresh one.. but this time she told me "this one IS fresh". I asked "is it still warm, just off the grill?". She said, "yes." So I figured she must have just made it right before I walked in. Great. Got further in the line and asked for Chips and Queso from another gal (aamaazingly delicious at Cafe Rio) and the lady told me "we're all out of that for tonight" but then turned to the back and screamed "WE NEED MORE QUESO" to whoever was behind her and then turned to me and said nothing. Didn't offer to have me wait for it. Just said nothing. Super awkward. I was confused and thought maybe she was getting me Queso, but I would have to wait, but then the guy from the cash register had a bowl of chips ready and asked "So do you still want Chips then?" And I looked back at the girl to ask if I was getting Queso or not, but she was already gone. So I turned to him and said "Not if I'm not getting Queso" and he dumped the chipped and sighed with poor body language. Then he went to ring up the order. We had a gift card of $15 I think. The total was $16 or $1 more of whatever the gift card was. My friend handed him a $5 bill and said "for the difference". He looked very confused and paused. Then accepted the full $5 and rang up the card for $11, gave it back and said "here you still have $4 on your card". I told him that's not what we intended and he said he couldn't fix it and didn't apologize. Then we went to sit down outside and eat, and I found the girl who told me "no more Queso" who was standing immediately outside the patio door making out with a guy leaning up against the glass window who I assume who was smoking right by the door because it smelled of it.... so we walked over to the front area to eat outside away from them and sat down underneath a recessed light that was installed above a fan, so the fan blades made the light flicker incessantly over our heads which was very annoying. Then it got better... I took one bite of my salad shell and it was COLD and HARD. NOT fresh. I immediately went back in to get a new shell. I asked for a new fresh shell like they make for a salad with cheese on it and got yet more bad body language from the cashier. He didn't speak to me or apologize. He heard me, walked back, and asked the first girl who told me the shell was fresh to make me a shell. She then glared at me. When I got a fresh shell I decided to ask her if there was Queso available and she said yes in a moment, but I just said "oh just curious, I don't need any now". I should have just ordered it with my $4 gift card. STUPID!!!!!!!!!!
On the way out, we gave someone else our $4 gift card who was just coming in.
Cafe Rio has some incredible food. But I've had equally terrible experiences at ALL of the other locations here in AZ. I just don't get it. One time I got a quesadilla with only meat in 1/4th of the sections (Gilbert location). And I once got House Ranch inside my Quesadilla when I asked for mild salsa. I saw the guy doing it and of course stopped him immediately This was also at the Gilbert location. I'm going to go try Costa Vida. I heard they know what they're doing and the food is similar.
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