It was my wife's birthday and several of her friends had recommended the Angry Crab Shack. So I called to make a reservation, only to be told they don't accept reservations. I was told to come before 6 PM to avoid much of a wait.
We arrived at 5:15 PM and had no trouble getting a table. The food was good but there were several poor customer service issues that keep this from being a 5-star review.
1). They were out of most things and it was only 5:15 PM. I'd hate to be ordering at 7 PM. First my wife ordered the blue crab and the server came back and said they were out. Then my wife ordered the dungeness crab and again the server came back to say they were out. She also said they were out of clams. So my wife, on her birthday was left to her 4th & 5th choices (crawfish and mussels) on her birthday.
2). As we were getting ready to leave around 6:30 PM, we noticed the table next to us being served clams. Huh? We were told an hour earlier that they were out of clams.
3). I found it very difficult to eat my lobster with just my fingers and a rock. I asked our server and another server for some utensils to help get the lobster meat out and was both times told they only provide a rock for lobster. Yet I saw people at other tables (who had ordered crab legs) with utensils and such. The only utensil they would bring us was a plastic fork which was absolutely useless. I don't understand when a customer wants a utensil why the server can't just bring it?
4). I have several small cuts on my fingers from eating the lobster with only the rock and my fingers.
The food was good. The service was very poor. We probably won't make much of an effort to return