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  • I am here to comment on customer service. We (Dad and two daughters (one just started RU and one graduated from same last year)) were at Blaze on April 4/16 around 5:30pm. I was there early and had my cell charging at the only available outlet near the washrooms. I noticed one male service person (Mr. X) was having a friendly chat to a customer because Blaze wasn't that busy yet. After I also asked him a menu related question and he handled it very well. When my girls showed up, Mr. X dashed out from his ordering station and told me better not leaving the phone there out of concern that it maybe stolen. I ordered the BBQ chicken pizza because it is a signature dish and not customized. But when I got my pizza it had real problem because the coverage was not even and with very little ingredients like chicken and Gorgonzola cheese. I stood up and went to Mr. X and showed him the pizza. Without any hesitation he offered to make me a new one as it was very difficult to correct the mistake. Later, when the new pizza was ready Mr. X even offered me a free drink. I am veteran of the hospitality industry and recently sold my pizza restaurant to my ex chef who later reopened it as Via Merchanti Pizza. At the end, we all walked out very happy customers. Usually Quick Service restaurants don't behave like this and Mr. X came to the rescue and saved the day. Five stars to him and Blaze of hiring the right people.
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