Always a high standard and always a great hotel. I love this hotel. The lobby is welcoming, the staff is quick to serve and the rooms are wonderful.
The breakfast style buffet is good. The food is fresh and coffee is great. Room service is slightly slower than you would want however the food is top notch.
This is one of the higher end hotels in Arizona. The rooms are clean, comfy and stylish. The maid service is just wonderful friendly and silently in the backdrop.
I recommend this for conventions! I go every year for Arizona theater festival and it's amazing that they manage so many people in the hotel and not loose a step in service.
The only reason it is not 5 star for me- is that on weekends the location you have limited options in down town Phoenix. The Arizona Center is close by and a few other places but not quite as happening as Mill ave.
However you can't go wrong with this hotel.