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| - After several hit-and-miss visits to this Red Robin location we decided to try again with a free Tavern Double burger offer. Our previous visit in August had been wonderful, with good food and great service, so we figured what the heck.
The visit included me, my daughter, and my wife. My wife got the chicken and shrimp, my daughter got the poutine fries, I got the free tavern double burger, and we all got a tower of onion rings.
Our server started out pleasant enough, but after we ordered he essentially disappeared, only checking back once. I'm not sure when Red Robin decided to stop filling the ketchup containers, but the one on our table was nearly empty, we grabbed the one on the table next to ours and it was almost empty too.
My daughter liked the poutine fries, which were hot and flavorful. My wife didn't care for her dinner, although hot it was lacking in the flavor department. My tavern double was also hot, but had absolutely no flavor at all. Onion rings were perfect.
Red Robin now utilizes the Zoisk table interface for most features you would have originally used a server for, which I'm not certain is such a great thing. Upon reviewing the bill I noticed my tavern double hadn't been taken off the bill. I used the button to call over the server, who explained that once I entered my loyalty number the burger would be removed from the bill, and indeed it was. Paying through the interface is hassle free, and the ability to leave comments immediately is nice, however I was asked if I'd be interested in the longer survey which would be sent to my e-mail, so far no survey has arrived. This isn't the first time that Red Robin hasn't seemed interested in the opinion they seem to be seeking. After my last Yelp, Red Robin Management contacted me wanting my e-mail so we could correspond, but once I sent my e-mail I received no further response.
Longer story short, we went back the very next night, due to a friend having a free birthday burger. Food quality and service were no better - and again I left a long response via the Zoisk interface and also agreed to a longer survey by e-mail and still haven't received any response by management. For example, waited at least 10 minutes to have our drink orders taken, being asked if we would like some fries while we wait - 20 minutes later, food comes, and we're still waiting for the fries...the table next to us had been their before we came and we got our food first and this was after almost a 45 minute wait! I can't see spending good money on mediocre food and service when there are so many better places to spend it.
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