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  • I was extremely disappointed in the Eiffel Tower Restaurant! This used to be one of my favorite restaurants in Vegas for the first-class experience and food that it offered. Sadly they seem to have lost their way. The service was so bad it actually set a negative tone for the rest of the evening! It seems to me that the restaurant's number one goal is to maximize the cost of the meal, rather than provide a positive experience for the guest. They require each guest to purchase an entree (no sharing, no ordering salads or appetizers only). After getting the manager's approval to share a 9 oz. steak that cost $69 a la carte, our server's attitude turned cold. The timing of the food was terrible. I had taken about two bites from my appetizer when my steak was placed in front of me. My friend, who ordered two appetizers instead of one entree, received both at once. His scallops were cold. (I see that other reviewers mention undercooked scallops, so this is not an isolated or new issue.) Another friend ordered the "warm lobster" dish, and it was also cold! We had informed our server that one guest would be arriving late, and she brought his salmon out and delivered it to an empty seat to sit and get cold. Our side dish never came out, and the server said she didn't know we ordered it. We ordered the souffle at the beginning of the meal since we were told that it took a while to prepare, and waited at least 30 minutes after all of the plates were cleared for it to come out. With all of these issues, it was the server's cold demeanor that made us the most uncomfortable. It is such a shame that the management is allowing the service to slide here, and are ruining what was once a truly wonderful experience. I hope they take reviews like this into account, and make adjustments to their poor attitudes about service!
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