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  • I've been to Blo about 6 times, the quality has gone down each time. I kept giving it a chance because it was so good when it first opened. This last time was the final chance. I went in to get my hair done for a wedding. I arrived and pointed to the "Look Book" AND explained how to achieve this look on my hair: use product, blow-dry with a big round brush to add volume, and some curing iron action on the bottom half of my long hair. The "stylist" (I don't even think I can call her that) looked at me and asked if I wanted my hair washed....YES that's why I'm here to have a blowout! This should have been a clue as to how the rest of the appointment would go. After she reluctantly washed my hair and I was sitting in the chair I again explained blowdrying with a round brush is best for my hair to add volume and will avoid my hair being flat and straight. She spend the next 40 MINUTES blowdrying tiny pieces of my hair at a time. She could barely hold onto the dryer and kept dropping clips, brushes, parts of the dryer AND picking them back up and using them on my hair. I had convinced myself that this girl had never used a hairdryer before let alone done anyone's hair before. Finally after my hair was dry and there were 5 minutes left to my appointment she picked up the curling iron and attempted to curl a tiny piece of my hair which released from the curling iron kinked - not curled. I gave up. I asked her to stop and I stood up. I said I would go home and redo my hair for the wedding. The woman at the front offered to help curl my hair but I didn't have time. The appointment was supposed to be 45 minutes and I expressed my thoughts that even 3 people curling my hair could not salvage it in the remaining 5 minutes of my appointment. And my hair was so flat and straight from the poor blowdrying that I wasn't even sure it would hold curl at this point. The woman at the front reduced my blowdry cost and gave me 15% off coupons for my next visit. Sorry to say those went in the trash and I will not be back. Reading the Blow website it says "You don't need to have hair experience! Blo U(niversity), our one-of-a-kind session styling program, ensures that your staff is trained by a Corporate Trainer" I now wonder if this "stylist" has even been trained or who is training their trainer?!
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