Having never experienced a place like this, I wish I had studied the menu and Yelp reviews and pictures! Luckily there was no one is line when we arrived, so I could try to figure out what I should eat. In the end, I decided that one of their signature bowls should be good.
The Yakitori bowl had a heavy taste and I was drinking a lot of water a few hours later (translation: too much salt for me). This isn't a fresh, light meal, just the opposite. So if you are pretty hungry, this might be a good option. In contrast, I tried a bite of two other build-your-own poke bowls, and both tasted light and fresh. So, It all depends on what you order and what you are expecting. Just missed the mark for me.
Cashier was a little stoic but the other worker greeted us when we arrived in the line and also on the way out the door.