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| - When I arrived at the Holiday Inn Toronto-Yorkdale, I was on the verge of tears and shaken up by a horrible taxi ride from the airport. I walked into a warm and hospitable greeting from the wonderful staff behind the counter. The staff noticed that I needed assistance and information and were quick to apologized for a rough start to my business trip. Even though they were NOT the cause of my discomfort, the women checking me in, brought me bottled water, snacks and gave me an upgrade on my room to cheer me up. I was taken back by their kindness especially when I received a knock on my room door 15 min.'s later ... it was room service delivering a bottle of complementary campaign, chocolate covered strawberries and a card wishing me a comfortable stay with them! Again, the staff did not have to go out of their way to make me feel better, as they were not the cause of the rocky start to my trip. The staff did not hesitate to go above and beyond! They were helpful and kind from the minute I arrived to the minute I left. To the staff of Holiday Inn Toronto-Yorkdale... from the Bottom of my heart, Thank You!... You guys are the best!!
BTW... the room was clean, comfortable and quiet. The restaurants in the hotel had a variety of food, a great sushi bar, and the room service was fast. All in all, a great place to stay for a quick trip to Toronto. I travel a lot for work and sometimes it takes it's tole ... this place just made my job a little easier.
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