The front desk is very professional and kind and I did not wait long at all to get into a room. The cat rooms are clean and set up with cat tree and Feliway comfort zone plug in room diffuser too and my cat was relaxed! Raquel, Dr John Ensign's assistant is very professional and great with cats. Dr John Ensign came in and spoke with me for a long time did not rush me and treated me and my cat with respect! He cares about his practice and his hospital.