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| - WARNING this is going to be a long review! OK don't say I didn't warn you!
I had called last week to book a facial as a treat for my birthday. Oddly I had a hard time finding the CC website for the number. Turns out the website is under construction, hmmmm, ok. When I called, the girl on the other end had no clue as to what types of facials were offered. She had to get the Esthetician on the phone to help me. I asked for a specific facial (microdermabrasion), one that I have been getting for years there. She said they no longer offer it and CC was now an Aveda Salon. Hello, its been an Aveda Salon since I first visited the place 10+ years ago. After much convincing, I booked another type of 1 hour facial and was on my way.
When I arrived, I walked in past a group of Salon stations with Stylists and clients who felt the need to all turn around and give me the onceover. I checked in and the receptionist told me to find a place to sit and someone would be with me. Wait a minute...what happened to escorting me back to the quite room where the lights are low, the music is soft and the fresh water and tea is flowing? What happened to the girl handing me my fluffy robe and spa shoes? Was I in the right place? Did the receptionist know I was getting a "spa" service or did she think I always walked around Charlotte without a stich of makeup on? I was a bit confused at this point so I just put myself off to the side and watched the Receptionists stare at me then off into space then at me again, then back into space.
The Esthetician showed up, introduced herself and walked me past the reception desk, past the salon chairs, the shampoo bowls, the trash can and the mixing area. Once we were at the very back of the salon she ushered me into a small dark room where the soft music/sound machine was blaring out of her mobile device. She ordered me to get undressed, crack the door open then get under the covers. Odd, I never had to crack the door open before. I strategically positioned myself so when I cracked the door open I was able to dive under the covers. The bed was NOT heated like it had always been in the past and it was too short so the extension was pulled out but it tilted down and the Esthetician did not put a foam roller under my knees like in the past as well.
The facial itself was OK. For all I know she could have put the same cold goop on my face all 3 times and I would have never had known the difference. Because the room was located in the back by the mixing station I had the unfortunate opportunity of overhearing all of stylists conversations. I overheard 2 stylists talking about the ultimate mac and cheese recipe and another talking about her weekend plans of going to a color class then off to Del Frescos with her boyfriend. The way this was going I was more excited about possibly overhearing that ultimate mac and cheese recipe but no such luck. Before the facial was over the Esthetician asked if my towel was on nice and tight because she was going to give me a big final stretch. What towel I asked, I was never directed to put a towel on. She walked around the table and realized the towel had fallen on the floor. She apologized and said we would just skip that part. My 1 hour facial turned out to be 50 minutes.
Upon exiting the room I was smacked in the face with the bright florescent light and my girl standing there empty handed. Normally I am handed a glass of water and taken back the quiet room, which no longer seems to exist.
I walked up to the Receptionist who was still clueless and waited for about 10 minutes to pay because I was forth in line. Meanwhile two other employees were up at the desk as well folding towels and never offered to help.
After frequenting CC for 10+ years I am sad to say I will not be going back. The "spa' is gone. Carmen no longer offers mani pedis or massages. The entire spa experience is no more. My suggestion is to take the word Spa out of your company name or you are going to tick off a lot of people.
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