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| - I LOVED going to the Gordon Biersch on the other side of town and when we got tickets to the Super Bowl we figured this would be a good stop for lunch on the way to the game. Little did we know there was a private event being held inside. There was no staff at the gate to let us know, and we walked right in through the patio. We asked a waitress once inside for directions to the bathroom, and to the hostess station (it was CRAZY PACKED inside). The waitress was super nice and helpful, directing us to where we needed to go... But she didn't mention anything about the private event. My father went to the restroom and my husband and I went to the hostess station to see how long the wait was. As soon as we get up there, the child working as the hostess asks where our wristbands are (and not in a very friendly tone) and when we look at each other and back at her, clearly we had no idea what she was talking about. Rather than politely tell one of their customers that a private event was being held, she literally said (with the most snotty raised tone possible and snarl on her face.... definitely showing her "ghetto" side) "YOU NEED TO GET OUT". We were stunned by the way she talked to us, and we politely explained our Dad was in the restroom and we would be happy to leave the moment he walks out. You would think that would be the end of it, but then the MANAGER walks up on us yelling and demanding we "GET OUT"! The freaking manager! My husband was pretty annoyed at this point so he point blank told her we weren't going anywhere until Dad came out, and then he went on to tell her in no way were we "sneaking" in, we didn't know about the private event, the gate was open, there were no employees telling us anything about the private party, and a freaking waitress directed us up front! She seemed to calm down slightly with us but then stormed off on a rampage, apparently all hell was surely going to break loose for whoever "let" us in. It was a complete circus and I understand there was a private event happening, but there was no indication as such when we were walking all the way through the place. Had they just politely explained there was a private event going on, we would have apologized for the mix up and left with no issue. Instead they decided they don't want us as paying customers anymore. We will never go back to this location after being yelled at and treated like criminals for trying to give them our money, regardless of how much I like their food.... It's doubtful we will ever step foot in any Gordon Biersch location again, as this experience left a terrible taste in our mouths. Bummer. But hey, we enjoyed our Chipotle instead and had a blast at the Super Bowl.
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