I am very impressed with the stellar customer service that Sunstate provided. Dorena called to set up our appointment (came to fix our ac the same day as the call) and was very friendly. She was also compassionate to our situation of our house being over 100 degrees inside due to the broken ac. Rob and another gentleman came out and were very friendly and explained everything. They even had the courtesy of wearing protective booties on their shoes so as to not track dirt in the house. They got our ac working and we could not be more appreciative-a broken ac in the Phoenix summer is miserable. From beginning to end, Sunstate was awesome and I would highly recommend them! Thank you so much.
****update: I changed my review from 5 stars to 2. Though the technician was friendly, the capacitor replacement repair only lasted 1 hour. When I called begging for the company to squeeze me in, they were completely booked. They still tried to maintain a level of professionalism but a repair that only lasted for an hour is unacceptable - because of the circumstances I think the company should have fit us in but they refused. So, if they repair your unit and the repairs don't hold...don't be surprised if you're left high and dry (and hot)