The manicure itself was great, the technician that I received was very sweet and did a good job with me. I wish that they used warm towels with their end-of-treatment hand massage. However I took stars off because of my customer service experience.
When I initially walked in I saw all of the signs that said to tip in cash (which I did not have) and so I was about to leave when the owner said "that's okay," so I assumed that I'd be able to tip on the card (usually this is the case when it's discouraged since they lose a % of it). I came to find out at the end of the manicure that it really is cash only for tips (so I have no idea why the manager would tell me it's okay!) I felt bad for the poor girl so had to run out to an ATM not even within the mall and get cash for her. I wish that communication had been more clear from the start from the owner.