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| - Everyone usually has sob stories when it comes to car insurance because they don't know their policy or their coverage. The best example is the Liberty Mutual commercial where the girl is talking about her coverage on page 5 and it says blah blah blah, blah, blah, blah, bah, blah. Hilarious! And oh so true!
A couple of weeks ago I was side-swiped by a U-Haul truck while sitting at a stop light. The truck was turning left and I was going straight. It felt a lot worse than the actual damage and scared the gel off my nails, but I'm fine. When the truck didn't stop, I pulled into the turning lane and followed it, mentally making a note of the license plate number. I was finally able, after many blocks and during rush hour traffic, to get the drivers attention at another stop light. I beeped my horn and told the driver that she had side-swiped my car. This particular intersection was a very big one. She agreed to pull over so we crossed 8 lanes of traffic and stopped at a gas station. She was traveling with another vehicle and both pulled in at the same time. The driver asked me if I wanted to go through my insurance. I said it didn't matter to me as long as the damage was repaired. Miraculously only the side view mirror had to be replaced. She said she had a friend with a body shop and she would take care of it. I wanted to believe her, I gave her the benefit of the doubt and trusted she would contact me. She pulled over, didn't she? We won't talk about the guy in the back of the truck with her phone, the other two characters in the other car and the false information about the huge PI firm she claimed she owned.
When I didn't hear from this wench after texting her for two days I called my insurance company, Progressive, and opened a claim. Let me tell you how seamless my experience was thanks to my super-agent Tenaj Batalona. In less than 4 hours U-haul had my information and was working on my claim and gathering information. Of course, I took pictures and had the plate number. Hello...it's Jodie. In less than 6 hours I had an appointment with an adjuster to estimate the damage which thankfully was only around $200. On the other hand, my deductible is $1000 so I was hoping that U-Haul would step up. Keep in mind that Tenaj was in constant contact so we could compare notes.
U-Haul did step up and my experience with their claims agent, Daniel, was smooth as well.
My feel good story doesn't stop there. I called Findlay Chevrolet where I bought my vehicle and asked their suggestion for a collision repair service. They sent me to Service King. My service advisor Zachary was on it like green on broccoli. Had my car fixed and done while I waited. So after two weeks, I had a driver's side-view mirror, payment from U-Haul for the repair and I was able to drive my car. That's what I'm talkin' about....
*Deep Breath*
People. Listen up. We have many choices when it comes to car insurance, repair shops, dealerships, rental vehicles, etc. Customer service should always be the key factor and number one reason you continue to give certain entities your business. Our loyalty is not a given. When we are shown respect, professional courtesy, and appreciation we should acknowledge that and let others know that we are happy customers/clients and why. I have been a Progressive customer for more than 9 years. I have been a Findlay Chevrolet customer for more than 3 years. They have my back.
So, let me thank Tenaj Batalona and Robert at Progressive, Daniel at U-Haul, Zachary at Service King, and the Findlay Chevrolet service department who always help me with anything Cruze. All of you went above and beyond what was necessary. You made me feel like a VIP. ; )
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