I do love Chick-Fil-A but I am honestly extreme annoyed with the service here. I tried to use the App to place an order which is an exercise in aggravation. Starbucks did it right & it works great. With Chick-Fil-A placing a mobile order is a 30 minute ordeal. And picking up the order is a whole different ordeal. Today I attempted to pick up my mobile order via the drive-thru - I already had the alert notifying me that the order was ready for pick up. All they had to do was hand it to me. The girl said that her manager said that I have to go inside. After waiting through the drive through queue because there's no way out of the line, I went inside and waited 15-20 minutes for them to get me the order. Then I was lucky enough to have cold food when I got home. Awful and disappointing.