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  • This past week I had the worst experience with my internet provider, Charter Communications. My service was shut off a week early and without notice. The IT Department apologized and said that a technician had been to my apartment the day prior and had shut off my service even though my scheduled date was not for another week. On top of that I was still being charged for that week of "Service". IT transferred me to billing to resolve the issue. Billing informed me that there was no record that my service had been shut off and their system showed my service to be active. I was transferred again to accounts. Accounts also showed no record of my service being shut off or that it needed to be shut off. I was then offered to have a technician come to my apartment to correct this issue but I would have to schedule an appointment and be present for that appointment. Being that I work full time and move at the end of the week having to schedule an appointment to correct their error was not something I feel I should have to make the time to do. If they can shut it off without me being here they can turn it back on without me being here. Needless to say I wasn't offered anything for the inconvenience and had to explain my three separate times because they apparently were in capable of communicating with one another. To make matters worse they schedule an appointment without my consent and I was to call back to cancel. A total of one hour wasted, four explanations given and still no internet. Now I have to increase my data for the week to make up for not having it. Waste of time and waste of money.
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