Service is great. Food is good, but if they want to be busier, I'd advise hiring more help in the kitchen. I hear all the tables around complaining how long they have to wait. I eat out at these kinds of restaurants at least a few times a week. Sometimes just a few tables and still a long wait. I see they have 3 or 4 waiter/waitresses, and sometimes doing nothing until they have to take orders, which is great but I think the back kitchen needs more help. All of the other Pho places that are busy because they are fast, but the food/service is not good like this one.