My husband and I made a huge mistake by purchasing my wedding ring from Kay jewelers. We have always done our shopping at either The Shane Company or Jared. The first time I took it into get it cleaned it took them over a week to get it back to me, compared to the other jewelers that either did it right on the spot or I picked it up the following day. We recently took it in because two of the diamonds fell out and they told us we would not get it back for approximately one month. Then they called us yesterday and said one of the diamonds had a chip in it, so it was going to be even longer. If I had the choice I would give it back to them and get my money back so I could purchase a different ring from a jeweler that values having repeat customers. I do not recommend anybody buying jewelry from them. The Shane Company is the best! Very very disappointed customers. no jeweler has ever had my jewelry longer than a week for cleaning for repairs. Two months is absolutely ridiculous!!