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  • I made an appointment at the Salon here for a root touch up. Everything went on time, and the stylist, Tammy, matched my hair very well. Overall my roots were covered, and were a very close match to my hair. The bad. Nothing put on my hairline to prevent color bleed, would not color my eyebrows, shampoo was a nightmare. I have never had such a torturous shampoo...this is usually when you relax the most! She shampooed the first time and raked through my hair over and over...painful!! Then a second time, same thing. During this painful experience, recommended a conditioning treatment...saying that was the reason for all the pulling and that I was 'shedding'. HELLO? You're literally pulling the hair out of my head! I have never, ever had someone do that to my hair with shampoo only. Quite frankly, I never want to experience it again. Finally some conditioner, which of course was much easier. No head massage, absolutely the worst experience I've ever had in my lifetime for a simple shampoo. This is certainly NOT how you treat wavy/curly hair...or any hair for that matter. Then came time for 'styling'. She asked how I wanted it styled, and I said leave-in condtioner and some gel. I had to repeat this three times between the shampoo area and the chair. She pulled out a leave-in conditioner from a drawer, and then was randomly pulling bottles to find a gel. She took the first one she found, didn't matter if it was suitable for my hair. At that point I just wanted to get out of there as fast as possible. Back to Modern Salon and Spa. Just unbelievable.
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