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http://www.openvoc.eu/poi#usefulReviews
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  • Spent an hour in line only to be told the Lincoln that I reserved wasn't available yet and that they had no idea when it would become available. I was already late to a meeting as I had just spent an hour in line. Was offered an upgrade at my expense or a mini van or a 12 passenger van. Little did I know that the mini van was a super deluxe Kia. After leaving with said van I spoke with customer service who informed me that I could stop by the nearest budget location and switch my van out. I was pretty excited that they were going to make this right. I stopped in only to be told there was nothing available... Upon calling customer service back I was told that they would just credit my bill. Needless to say I just dropped off my deluxe Kia and was looked at like I had 2 heads when I asked about my credit. I have 2 chances to budget. I don't get the feeling that they want or care about anyone's business. I will certainly find another rental car company.
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