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| - I am a long-time fan of Nordstrom in general. I had always wanted to go to Spa Nordstrom but never had the chance until now. I have grown so frustrated with trying to find a decent place in town to get a manicure (I want something more than a strip mall joint) I decided to bite the bullet and pay for one at Spa Nordstrom.
I was surprised I was able to get in for an appointment the day I called. The same thing happened a few weeks' prior when I was shopping there and thought I'd try to see if someone could wax my brows before I went home. In both cases, I was easily accommodated.
The pedicure is exactly as Stephanie S. describes. I was taken back to an open room with lots of comfy seating. I had just a moment to relax before a woman came in and washed my feet in a bowl and brought me some strange beverage. (I later mentioned that I liked it and she offered to leave me a bottle at check-out. I would have thought that was nice except it wasn't complimentary!)
The room she took me to for my pedicure looked like an esthetician's room, which wasn't entirely surprising. I was disappointed though that the polish colors were all so (ahem) "Arizona." Lots of oranges and pinks, and metallics. That's fine but I'm a Chicago/Boston girl. I want my OPI Black Cherry Chutney and I'm Not Really a Waitress! Next time, I'll bring my own. I like Essie, but their brushes aren't as top-notch as OPI and I've found that there are more mistakes made with Essie polishes as a result.
I chose the most basic red they had and sat in the chair. She tilted me back 90 degrees, which was AWESOME. Apparently this is a chair from the Relax the Back store. It's great because all the pressure is off my back and I am forced to lie there with my eyes closed and just enjoy.
It also means that I couldn't see what she was doing. So while the whole experience was nice, it wasn't until I'd plopped down $100 (special leg treatment and tip included) that I saw that the polish job was actually quite messy. It's fine, but not what I'd expect. Polish on the cuticles is quite a no-no! Definitely not what should happen at Spa Nordstrom.
Afterward I was surprised to get a hard sell. They tried to sell me the beverage and a foot file, plus she gave me her card and wanted me to make sure I ask for her when I come back. I was urged to make a follow-up appointment right away, too.
If the polish job was better and I didn't feel like the esthetician was rushed and tired, I might not feel this way, but I have to say that I'm disappointed. I didn't feel truly cared for and pampered beyond just what goes in to the basic pedicure service. I could have gotten the same for a lot less elsewhere, and next time I think I'll try an Aveda Concept Salon. The trek continues...
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